When to upload data
Your STARS data is contained within a file named
STARSDB.MDB.
From time to time, this file can become corrupted and/or problems may occur that are best solved by
sending your data to ZOA Consulting.
You may need to send part or all of this file so that we can examine and/or repair it.
If your problems or bugs are limited to a specific day's CommLog, Desk Journal or a few Incident
Reports, you do not need to upload your entire STARS database. Use
the Tools functions in STARS to export the data that seems to be
causing the problem. For example, use
Tools /
CommLog Utilities
to export the CommLog data that does not print properly.
If your STARS database seems to be corrupted beyond
repair or you have received instructions from ZOA Consulting
advising you to submit your entire database, then you should
send your zipped
STARSDB.MDB file to us for repair.
Step 1 - Zip your database
If your
STARSDB.MDB
file is larger than 5mb, please use
PKZIP
or
WinZip to compress your
file before sending it. For extra security when transmitting your sensitive
data, you can use the PKZip or WinZip
password protection feature
when you create your zip file.
Step 2 - Send your file
There are three ways that you can send your STARS data file to ZOA Consulting:
- The easiest way to send data to ZOA Consulting for repair is via email.
We can accept attachment files up to 10mb.
Just address your email to support@zoa.com.
Be sure to include your zipped starsdb.zip file as an attachment.
Note: Do not email attachment files larger than 10 mb.
- If your zipped database is more than 10mb, then you'll have to FTP it to our server. Here's how.
Click on ftp://ftp.zoa.com. This will open a new browser window
on our server. Then, you can drag and drop your file into this window. It's just like copying a file from one
place to another. Be sure to email us to let us know that you've FTP'd your file.
- If for some reason you can't use Internet Explorer to upload your file, you may also use
an FTP utility to upload your data to us.
When using an FTP utility, here are your Session Profile parameters:
| Host name: | zoa.com |
| Host type: | Automatic detect |
| User ID: | anonymous |
| Password: | guest |
| Initial Directories |
| Remote Host: | / |
Step 3 - Await notification and status reports
As soon as we receive your file, we'll send you an email letting you
know that we've begun the repair process. While we are repairing your data, please advise your users not
to enter any new data into STARS because any updates made in STARS will be overwritten by the repaired database when
we return it to you. Natrually, any information transmitted to
us will be kept strictly confidential.
